FAQ

How to track orders?

Once your order has been dispatched, you will receive an automatic email containing a tracking number that you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by My Orders.

How can I change or cancel my order after it has been submitted?

Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. We are available 24 hours a day, 7 days a week.

How to place an order?

Select your favorite collection, then click product details Select your size and click on the ‘ADD TO SHOPPING CART’ button on the product page. Review the items in your shopping bag by clicking the ‘MY CART’ at the right top of the page. Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Do I need an account to place an order?

No, all you need is an email address; you can also place and track orders as a guest and sign up at any time. However, we would recommend you register an account before shopping, which will make it easier for you to place and track your orders.

How do I stay informed of Lattelier news?

Stay informed of new arrivals, trends, and exclusive promotions by following our Instagram and Facebook accounts. You can also manage your email preferences under ‘My Account.’

If you have further questions, please feel free to contact us at anytime: shawnzadougherty@gmail.com.